SOPs That Don’t Collect Dust

SOPs That Don’t Collect Dust

What You’ll Learn in This Episode: In this episode, Catherine McDonald and Shayne Daughenbaugh discuss the practical realities of capturing, creating, and deploying Standard Operating Procedures (SOPs) in fast-growing organizations. Drawing from Shayne’s...
From Action Plans to Experiments

From Action Plans to Experiments

What You’ll Learn in This Episode: In this episode, Patrick Adams welcomes back Beth Carrington to explore the difference between simply executing action plans and developing true scientific thinking through Improvement Kata and Coaching Kata. Beth shares her journey...
The Wheel of Sustainability Explained

The Wheel of Sustainability Explained

What You’ll Learn in This Episode: In this episode, Andy Olrich sits down with returning guest Adam Lawrence to explore why so many improvement efforts fail to stick and what leaders can do to create lasting, sustainable change. Adam shares the origin story behind his...
Unlocking Potential on the Frontline

Unlocking Potential on the Frontline

What You’ll Learn in This Episode: In this episode, Shayne Daughenbaugh and Catherine McDonald sit down with leadership strategist and Army veteran Jonathan Pride to explore the SOAR mindset. A leadership framework built around storytelling, ownership, abundance, and...
Hidden Costs are Killing Margins

Hidden Costs are Killing Margins

What You’ll Learn in This Episode: In this episode, Patrick Adams, Catherine McDonald, Shayne Daughenbaugh, and Andy Olrich unpack the hidden costs that quietly erode margins, and why most organizations don’t see them coming. You’ll learn how these costs often live...