Homework Day 5

Homework for Day 5:

Watch the ILSSI video  : DOE Case Study

1.   How long does it typically take to do a Value Stream Map of a process?

2.  Why is a Fishbone Diagram often used before we start a DOE?

3.   What is the advantage of using DOE instead of using One Factor at a Time (OFAT)?

4.    What is the DOE array design chosen for this project with 9 input variables?

5.  How do LEAN and SIX SIGMA work together to optimize your processes?

---

Read the Attached document ‘DOE for Services’ and answer these questions. Download DOE for Services PDF here.

1.  What sorts of applications can DOEs provide in Service industries?

2. Give one example of a factor and the levels that might be used in a DOE for a service process in a bank or insurance company.